Specsavers

Turning the spotlight on leadership development

Every year, Specsavers Group brings together its 900 Joint Venture Partners (JVPs), who own and run its stores, to share best practice and learn about new developments. Over four years, we worked with them to provide new, innovative and engaging learning sessions.

Interactive and engaging events

The events enabled JVPs to really challenge themselves and the way they work, encouraging them to consider what they could do differently to get the best from their stores.

Each ‘Spotlight on…’ programme took a different approach and focused on different themes, including how to be a great leader, developing high-performing teams, delivering service excellence, and business planning and control.

Within each session, groups of up to 40 participated in engaging activities including simulations and scenarios within fictional stores, role-plays, workbooks, learning maps, creative card decks, inspiration sessions, business models, jigsaws and games.

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As a result of the success of the ‘Spotlight on…’ programmes, BB&A was also involved in the development of ‘Pathway’ – an eight-day development programme for managers wishing to become JVPs. This is being used around the world for Specsavers Optical, Hearcare and Healthcall businesses.

“My business partner and I were inspired and motivated to move on and sort out our own business plan, making it realistic and in line with the current climate of our town. Within 6 weeks, we have had a 12% growth in sales, increased our number of sight tests per week, increased our conversion by 3%, and increased our sales per dispense by £25.”