A major restructure of Specsavers IT department to ensure the business was receiving the best IT service to support its specialist needs, would only be successful if employees understood why the changes were happening and their role in the new IT world.
Getting in shape to better support the business
The restructure involved new roles and processes and a need to empower colleagues to make decisions without always involving senior managers.
We developed a suite of workshop tools that would bring the changes to the structure and ways of working to life and help IT employees think about the behaviour changes expected.
We designed a board game simulation which challenged employees to consider the right way to react in a number of scenarios. As teams travelled the game-board, they discussed and solved a series of real-life dilemmas in order to win or lose points and consequently began to understand the implications of their actions.
High attendance and fantastic feedback
The gamification of the engagement approach really appealed to the IT audience, resulting in every member of the Specsavers IT team attending the ‘Get IT’ workshops and giving very high feedback scores for the approach.