Specsavers

Developing future store partners

When Specsavers identified that internal recruitment was the most effective way to develop and recruit future store owners, we helped them to identify the desired skills and behaviours and created a leadership development programme to suit.

Modular programme with in-store project work

We developed an eight-module ‘Pathway’ leadership development and assessment process to help the business recruit from within.

Participants undertook individual and group pre-assessment sessions prior to being accepted on the programme, followed by support modules delivered in two-day segments.

After each two-day workshop participants had to evidence their learning and impact as a leader back in store whilst being mentored by an experienced Partner. They also had to design and deliver a leadership project which addressed a key performance issue within their own store.

On completion, participants attended a practical one-day assessment centre which measured leadership capability. If they passed, they were accepted as ready to be considered for their own store.

Producing store ready partners

The Pathway programme produced on average 120 potential store Partners per year.

Those Partners who attended Pathway outperformed those recruited through other routes by up to 30% in terms of first six-month sales.

“BB&A’s Retail Excellence team really understand retail, they know what they are talking about and our people really related to them. Even more than this they inspired them to want to become store owners. They have made a huge impact on our business.”
Pathway Manager