The restructure was supported by new processes and greater clarity on the roles and behaviours required of IT colleagues. In particular, there was a focus on empowering colleagues to make decisions without always involving senior managers.
We worked with Specsavers to design a suite of workshop tools that would bring the changes to the structure and ways of working to life and help IT employees think about the behaviour changes expected from themselves and their colleagues.
Our solution was based around a board game style simulation that challenged employees to consider the right way to react in a number of scenarios. As teams travelled around the board, they discuss and solve a series of real life IT dilemmas in order to win or lose points.
The gamification of the engagement approach really appealed to the IT audience. Resulting in every member of the Specsavers IT team attending the ‘Get IT’ workshops and giving very high feedback scores for the approach.